Super Light Square ULTEM Eyeglasses Double Beam Glasses Frame Men and Women Models Tide Big Face Comfortable 7g
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Order Custom Prescription Lenses
2: Choose Lenses At the Below Buttom!
Customer Reivew:
A Parent's Nightmare: Wrong Prescription & Ghost Customer Service 👻
My online shopping experience was a complete nightmare, and I feel obligated to share it as a cautionary tale for other parents. We ordered glasses for our 12-year-old, but he had trouble seeing with them. A trip back to the doctor confirmed the pupil distance (PD) was wrong. The glassesusa site does not prompt you to provide the PD number, and if you don’t know to provide it, they will just assume a value. This means the value will be wrong for many buyers. Trying to resolve this was infuriating. Please know you will never be able to reach a human at glassesusa and have a real phone conversation if you call them, so plan on frustration if your glasses are not correct. I had to finally write a public review just to get a response and a phone call to fix my son's glasses.
Customer: It took a public review to finally get a call back. You sent my 12-year-old glasses with an incorrect pupil distance because your website just assumes a value. He can't see with them.
CS Rep: I am so sorry for the error with your son's glasses and the extreme difficulty you've had reaching us. That is completely unacceptable. I want to resolve this for you immediately. Could you provide me with the correct PD measurement?
Customer: Yes, but getting it fixed is the problem. Your email support is incredibly slow, and I have to send the wrong pair back first, leaving my son without any glasses while we wait.
CS Rep: I understand your frustration, and I sincerely apologize for the delays and the inconvenience of our return policy in this situation. Given that this was our error, I will override the standard procedure and start production on a corrected pair for you right away.
Customer: So you'll send the new pair before you receive the old ones?
CS Rep: Yes, absolutely. I'm putting the order through now with priority status. You'll receive a shipping confirmation once they are ready, along with a prepaid label to return the incorrect pair at your convenience.
The reason I left this review on the website is to hopefully prevent other parents from falling into the same trap.
From a Shopping Nightmare to a 5-Star Dream: How One Site Restored My Faith ✨
My fantastic experience with these glasses is something I just have to share, and it all comes down to their revolutionary design. I often forget I'm even wearing them, and the secret is their incredibly light construction. These are true Featherlight Eyeglass Frames, engineered from advanced ULTEM material to weigh a mere 7 grams. This isn't just about comfort; it's about freedom. If you're tired of heavy, uncomfortable frames and are ready to see what you've been missing, you absolutely need to check these out. My last attempt at buying glasses online was a complete nightmare. 😤 We ordered a pair for our son, but the company sent them with a wrong pupil distance because their site just assumed a value without asking. He couldn't see with them! Trying to get it fixed was infuriating; it was impossible to reach a real person, and I felt completely ignored. 😠I swore I would never risk buying eyewear online again.
After that disaster, I was hesitant to even look at another online store. 🤔 However, a friend raved about their experience with Mozaer.com, highlighting their helpful service, so I cautiously decided to give it one last try.
I am so glad I did! My five-star experience started with the incredible ease of ordering. The website was clear and user-friendly. When I had a question about the frames, the virtual help I received online was instant and professional—a world of difference from my previous ordeal. The entire process was so seamless that I also browsed their fantastic selection of reading eye glasses for women for my mom. The glasses arrived quickly, the prescription was perfect, and the quality for the price is simply unbeatable. Mozaer.com has completely restored my faith in buying glasses online! ✨😃
Comments
Post a Comment