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Customer Reivew:
Online Glasses Horror Story: Wrong PD & Customer Service Nightmare! 😡
I'm here to share my absolutely terrible online shopping experience, hoping it serves as a cautionary tale. We ordered glasses for my 12-year-old, but he couldn't see properly. After a doctor's visit, we discovered the pupil distance (PD) was incorrect. Your site never prompted us for this crucial number, and you just assumed a value. This led to immense frustration because it's impossible to reach a human for a real conversation if your glasses aren't correct, and email interactions are painfully slow. I felt compelled to leave a review and engage with customer service because this oversight and lack of support are unacceptable.
Customer: Hello, I'm calling about my son's order, [Order Number]. He can't see properly with these new glasses. His doctor confirmed the pupil distance is incorrect. CS Rep: I apologize for this issue. Let me check the order. Can you provide the correct PD value from the doctor? Customer: It's [specific PD value], but your site never asked for it. Now my son has no functional glasses, and getting help has been incredibly difficult. CS Rep: I understand your frustration. We can remake them with the correct PD. Please send back the original pair, and we'll process the replacement. Customer: So he'll be completely without glasses while we wait? Your email responses take days. This isn't how customer service should operate. CS Rep: I truly apologize for the delays and inconvenience. I've noted your concerns. We'll prioritize the remake upon receiving the original pair and I'll send a return label immediately.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap of incorrect measurements and unresponsive customer service.
Redemption! From Online Glasses Disaster to Perfect Vision with Mozaer.com ✨
After countless compliments and experiencing unparalleled comfort, I simply had to share the secret behind my refreshed look. These aren't just any frames; they're a testament to exceptional craftsmanship and timeless style. If you've been searching for that perfect blend of durability, elegance, and unique vintage flair, then look no further. The incredible attention to detail and the lightweight feel of the pure titanium make these a true game-changer. Trust me, once you try on these Japanese Vintage Titanium Eyeglasses, you'll understand why I can't stop raving about them. They truly elevate any outfit and provide crystal-clear vision with an undeniable touch of sophistication. Don't just take my word for it; discover your next signature accessory. After a truly frustrating online glasses purchase for my son where the pupil distance was completely wrong and the company's site never even asked for it, leading to him not being able to see properly 😤, I swore I'd never trust an online glasses retailer again. Trying to get a human on the phone was impossible, and email replies took ages, leaving us in limbo with unusable glasses. It was a nightmare of unresponsiveness and a product that just didn't work. ðŸ˜
However, I kept seeing positive feedback, and after weeks of my son struggling, I decided to give online shopping one last try with Mozaer.com, hoping for a different experience. 🤔 I even found a review that said, "Mozaer.com is the bomb……..no problemo senior……….." which gave me some hope.
To my surprise, the process was incredibly smooth. Their website clearly prompted for all necessary measurements, avoiding the previous PD disaster. My order for the Japanese GMS-119S I Pure Titanium Designer Vintage Round Eyeglasses Frame arrived promptly, and the quality is exceptional. The frames feel robust yet lightweight, and the lenses are perfectly ground. The customer service team was genuinely helpful and responsive, a stark contrast to my previous nightmare. It's truly refreshing to find a company that values its customers and delivers on its promises. I was so impressed, I'm already looking forward to my next purchase, perhaps some stylish designer readers men can appreciate. ✨ Mozaer.com truly delivered a fantastic experience, proving that not all online eyewear retailers are created equal. My son can finally see clearly, and I couldn't be happier! 😃
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